Onsite Technical Support Specialist
2 weeks ago
BlueAPACHE is a reputable Managed Service Provider, recognized for its excellence in delivering top-notch IT services to mid-market businesses.
The RoleWe are seeking a highly skilled Onsite Technical Support Specialist to join our growing Melbourne Service Centre Team. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of their IT services.
Key Responsibilities:- Provide onsite and remote incident resolution and fulfillment of onsite desktop activities
- Assist remote resolver teams with activities that require physical presence
- Create knowledgebase articles and process documents
- Reduce the volume of incidents by identifying and eliminating root cause through proactive problem management processes
- Assist the projects team with deployment of new infrastructure (desk and server side)
- Act as the key technical representative of BlueAPACHE
- Setup new PCs, phones, and mobile devices as per customers' existing documented processes
- Diagnose and resolve complex technical issues related to Mac OS, iOS, and Apple hardware using advanced diagnostic tools and methodologies
- Troubleshoot and resolve issues related to Apple devices, such as Macs, iPads, iPhones
- 2+ years of experience working within a Service Desk or Field Services role
- Basic understanding of IT infrastructure with some experience including networking technologies such as routers and switches
- 2+ years of experience working with a ticket management system
- 2+ years of experience configuring and optimizing Mac OS and iOS environments for enterprise settings
- Previous MSP/IT Services experience
- Valid Driver's Licence and own transport
- IT degree or Diploma
- Valid Microsoft, VMWare, CISCO, and ITIL certification desired but not essential
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package, including:
- Quality hardware and laptop provided
- Employee referral programs
- Health Insurance discount with Medibank
- Discounts on 1000's of products
- Novated leasing available for all employees
- Employee Assistance Program from The Mind Room
- Ongoing training and development including paid certifications
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