Customer Research and Insights Lead
1 day ago
Customer Research and Insights Lead at City of Boroondara. You will lead a small team and deliver actionable insights to inform service design, business planning and organisational performance. A key focus is evolving and delivering the Voice of Customer roadmap, ensuring insights are embedded into Council decision‑making and inclusive of our diverse community.
Responsibilities- Deliver the customer insights roadmap and oversee end-to-end research projects across the organisation, coordinating requests from multiple departments and collating data from multiple sources to inform future initiatives.
- Lead a small team and oversee the delivery of actionable insights to support service design, business planning and organisational performance.
- Turn complex customer research findings into insights that are easy to understand and actionable, translating strategic business questions into research plans.
- Substantial experience in customer research with ability to turn findings into actionable insights.
- Ability to transform strategic questions into research plans and deliverables for decision making and service improvement.
- Ongoing Part Time role – 0.8 FTE
- Salary: $114,259 – $127,587 pro rata (excl Super)
- Applications via online portal by 5pm Friday 5 September 2025; no applications direct to the hiring manager or from recruitment agencies will be considered.
- Right to work in Australia; National Police Record Check may be required.
Please submit your application online via the Apply button. All applications must be made via the online portal by the deadline above.
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Customer Research and Insights Lead
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Melbourne, Victoria, Australia City of Boroondara Full timeOverviewCustomer Research and Insights Lead at City of Boroondara. You will lead a small team and deliver actionable insights to inform service design, business planning and organisational performance. A key focus is evolving and delivering the Voice of Customer roadmap, ensuring insights are embedded into Council decision‑making and inclusive of our...
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