AI Product Trainer

3 weeks ago


Pyrmont, New South Wales, Australia Thomson Reuters Full time

Are you passionate about AI and looking for a new challenge? Thomson Reuters is seeking an experienced AI Product Trainer to join our AEM Customer Training Team.

This role will focus on developing and implementing strategies to drive product adoption and maximize usage, assisting with onboarding and training our generative AI software, and managing customer accounts to ensure that customer training needs are being met.

About the Role

In this opportunity as AI Product Trainer, you will:

  • Develop customized training programs to service specific client needs.
  • Schedule regular client meetings to ensure customers' training needs are being met.
  • Provide support to customers by responding to research queries.
  • Communicate with internal departments to provide customer feedback.
  • Develop long-term strategies to improve customer satisfaction and increase retention rates.

About You

You're a fit for the role of AI Product Trainer if your background includes:

  • A law degree and ideally worked in practice.
  • Experience with training and interacting with customers.
  • Interest in learning about new technology and software.
  • Personable, positive attitude, enjoy problem-solving, and help customers.
  • Enjoy working on cross-functional teams and contributing to projects.

What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • A hybrid work model that offers flexibility and work-life balance.
  • Comprehensive benefit plans, including flexible vacation, mental health days, and retirement plans.
  • A globally recognized and award-winning reputation for equality, diversity, and inclusion.
  • Opportunities for learning and development, including LinkedIn Learning and internal talent marketplace.
  • A purpose-driven work environment that helps uphold the rule of law and create a more transparent, just, and inclusive future.

At Thomson Reuters, we're committed to creating a more transparent, just, and inclusive future. Join us and help shape the industries that move society forward.

Accessibility

We're an equal employment opportunity/affirmative action employer, committed to diversity and inclusion. We make reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs.


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