Service Delivery Excellence Leader

7 days ago

Melbourne, Victoria, Australia beBeeAvailability Full time $180,000 - $200,000

The role of Service Availability Manager is a key position in ensuring the delivery of high-quality IT services.

It involves managing and continuously improving IT services to meet stakeholder expectations across business units, service delivery partners, and access seekers. The manager oversees service quality, manages incidents and defects, supports project delivery, advocates for partner experience, maintains governance processes, and produces performance reports.

Strong communication, business analysis, and strategic advisory skills are essential for success in this role. The candidate should be capable of driving process improvements, managing risks, and aligning technical delivery with business goals.

This position requires extensive years of experience in IT management, partner engagement, and stakeholder leadership, with a strong background in alternate delivery approaches and vendor coordination. A deep knowledge of ITIL, infrastructure technologies, and software development practices is also required.

Key Responsibilities
  • Manage and improve IT services to meet stakeholder expectations.
  • Oversee service quality, manage incidents and defects, and support project delivery.
  • Advocate for partner experience, maintain governance processes, and produce performance reports.
Requirements
  • Extensive years of experience in IT management, partner engagement, and stakeholder leadership.
  • Strong communication, business analysis, and strategic advisory skills.
  • Deep knowledge of ITIL, infrastructure technologies, and software development practices.
Benefits
  • Opportunity to drive process improvements and manage risks.
  • Chance to align technical delivery with business goals.
  • Collaborative work environment with internal and external stakeholders.
Others
  • A commitment to diversity and inclusion in the workplace.
  • A focus on employee well-being and professional development.

  • Service Delivery Excellence Leader

    4 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    At the forefront of roadside assistance services, we require a seasoned leader to spearhead our team.About the RoleThis pivotal position involves leading and supporting Roadside Patrol Operators who operate specialised service vans to provide 24/7 breakdown assistance. You will mentor, coach, and engage with contractors to ensure safety, compliance,...

  • Service Delivery Excellence Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $100,000 - $125,000

    Job DescriptionAs the needs of our customers evolve, we strive to adapt and grow.We believe that progress is driven by innovation, collaboration, and a commitment to excellence.If you're passionate about making a meaningful impact, we invite you to join our team and contribute to shaping the future of service delivery.This is an extraordinary opportunity to...

  • Service Delivery Excellence Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeDelivery Full time $145,695 - $248,699

    Job Description:">The Director Service Delivery will have a dual responsibility: to lead the delivery team and ensure that the process from commencement of delivery of projects through implementation, testing and support is seamless and of best practice standard.">Key Responsibilities:">Lead the service delivery team to deliver best practice development,...

  • Service Delivery Excellence

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTransformation Full time $90,000 - $120,000

    Transformation Leader - Enablement SpecialistWe seek a seasoned Transformation Leader - Enablement Specialist for a 6-12 month contract to drive operational efficiency and successful adoption of new service delivery models.Key Responsibilities:Design comprehensive enablement strategies, including training programs and materials, to support new service...

  • Service Delivery Excellence Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $123,456

    Service Delivery Expertise">We are seeking a skilled Service Delivery Professional to lead our delivery organization and drive excellence in service delivery.">Key Responsibilities">">Provide strategic direction and leadership to the regional services delivery organization, inspiring team members to achieve exceptional results.">Establish ambitious goals and...

  • Service Excellence Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $63,375 - $78,900

    Job Title: Service Excellence LeaderMacleod Recreation Centre is a premier fitness destination, offering over 80 group fitness classes each week, gymnastics, dance, and martial arts lessons. Our team is committed to helping members achieve their fitness goals.We have partnered with leading nutrition experts to bring our members an exciting nutrition program...

  • Contractor Delivery Driver

    2 weeks ago

    Melbourne, Victoria, Australia Endeavour Delivery Full time $60,000 - $80,000 per year

    About UsCome and work for the Endeavour Group help us 'create a more sociable future together', We are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.Endeavour Delivery is Australia's drinks home delivery specialist, and we are looking for delivery drivers to...

  • Delivery Excellence Leader

    4 days ago

    Melbourne, Victoria, Australia beBeeDelivery Full time $90,000 - $150,000

    At Uber, we strive to create a collaborative work environment where each team member's distinct perspective is valued. Open communication and creative problem-solving drive innovation.About the RoleWe're revolutionizing delivery worldwide by leveraging our fleet of partners for seamless order fulfillment through merchants' existing websites or apps.We've...

  • Service Delivery Leader

    7 days ago

    Melbourne, Victoria, Australia Bebeeleader Full time

    Job Title:Service Delivery LeaderWe are seeking an experienced Service Delivery Manager to lead our teams in providing exceptional service to our customers.The ideal candidate will have a strong background in IT service management and excellent leadership skills. Responsibilities:Develop and implement service delivery strategies to meet customer...

  • Senior Service Excellence Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $150,000 - $200,000

    Job Title: Senior Service Excellence LeaderThis newly created role sits at the intersection of service delivery and people leadership. The successful candidate will oversee all aspects of service delivery across the organisation, ensuring internal culture, capability, and structure are aligned to support sustainable performance.