Service Delivery Excellence Leader

7 days ago

Melbourne, Victoria, Australia beBeeAvailability Full time $180,000 - $200,000

The role of Service Availability Manager is a key position in ensuring the delivery of high-quality IT services.

It involves managing and continuously improving IT services to meet stakeholder expectations across business units, service delivery partners, and access seekers. The manager oversees service quality, manages incidents and defects, supports project delivery, advocates for partner experience, maintains governance processes, and produces performance reports.

Strong communication, business analysis, and strategic advisory skills are essential for success in this role. The candidate should be capable of driving process improvements, managing risks, and aligning technical delivery with business goals.

This position requires extensive years of experience in IT management, partner engagement, and stakeholder leadership, with a strong background in alternate delivery approaches and vendor coordination. A deep knowledge of ITIL, infrastructure technologies, and software development practices is also required.

Key Responsibilities
  • Manage and improve IT services to meet stakeholder expectations.
  • Oversee service quality, manage incidents and defects, and support project delivery.
  • Advocate for partner experience, maintain governance processes, and produce performance reports.
Requirements
  • Extensive years of experience in IT management, partner engagement, and stakeholder leadership.
  • Strong communication, business analysis, and strategic advisory skills.
  • Deep knowledge of ITIL, infrastructure technologies, and software development practices.
Benefits
  • Opportunity to drive process improvements and manage risks.
  • Chance to align technical delivery with business goals.
  • Collaborative work environment with internal and external stakeholders.
Others
  • A commitment to diversity and inclusion in the workplace.
  • A focus on employee well-being and professional development.

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