Customer Service Representative

7 hours ago


Gold Coast, Queensland, Australia Probe CX Full time
About Probe CX

At Probe CX, we are driven by a passion for excellence and a commitment to delivering exceptional service. Our team is powered by curiosity, enriched by a purpose to do better, and fueled by a desire to achieve great success.

Job Opportunity

We are currently seeking a highly motivated Customer Service Representative to join our growing team in the fast-paced call centre located on the Gold Coast QLD. This role offers a fantastic opportunity for individuals who thrive in a dynamic setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

Key Responsibilities

As a Customer Service Representative, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

Requirements
  • Exceptional customer service skills, with the ability to provide outstanding service to customers
  • Proficiency in PC literacy, with demonstrable experience with various computer platforms and software
  • Adaptability in a busy environment, with the ability to manage inbound calls while maintaining composure and professionalism under pressure
  • Strong multitasking skills, with the capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly
  • Clear verbal and written communication, with excellent communication abilities to convey information clearly and effectively to customers
  • Eagerness to learn, with a willingness to acquire new skills and knowledge
  • Meeting KPIs and competencies, with the ability to meet output and quality Key Performance Indicators (KPIs) and competencies
Benefits

This position offers a range of benefits, including:

  • A competitive salary of $50,000 - $60,000 per annum
  • The convenience of location, with free bus stops and major shops within walking distance
  • Opportunities for career progression, with a company that invests in employee growth and development
  • A supportive work environment, with unlimited access to a trusted mental health and well-being platform


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