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Customer Service Liaison Specialist

4 weeks ago

Sydney, New South Wales, Australia Rentokil Initial Full time

We are seeking a Customer Care Executive to join our team in Sydney on a permanent full-time basis.

About the Role

This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include:

  • Providing support to national and key clients
  • Drawing up contracts for services offered
  • Processing purchase orders
  • Planning and booking technician jobs for smooth client service
  • Liaising with customers on a daily basis
  • Processing enquiries efficiently and pro-actively resolving client issues
  • Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Make outgoing calls to our existing client database to promote our products and services
Requirements

The successful candidate must possess:

  • Previous working experience in a similar role (customer service/ administration/ account management)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment
Salary Information

We offer a competitive salary of around AU$70,000 - AU$90,000 per annum, depending on experience. This is a great opportunity for someone looking to advance their career in a dynamic company like Rentokil Initial.

About Rentokil Initial

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the right fit for this role, click the apply button to submit your resume.