Client Support Specialist

1 week ago


Macquarie Park, Australia AU21 Alcon Laboratories (Australia) Pty Ltd Company Full time

At AU21 Alcon Laboratories (Australia) Pty Ltd, we are motivated by the significant impact of our work in enhancing vision. We lead with innovation, promote advancement, and respond swiftly as a premier entity in eye care. Here, your dedication and contributions will be acknowledged, allowing you to experience your career in unprecedented ways. Together, we strive to exceed expectations and positively influence the lives of our patients and clients. We cultivate an inclusive environment and seek diverse, skilled individuals to become part of AU21 Alcon.

Key Responsibilities

  • Addressing customer inquiries via telephone
  • Managing order processing in SAP to ensure accurate purchasing, invoicing, and delivery of Alcon products to clients
  • Coordinating with logistics for order tracking
  • Delivering exceptional customer service to clients and commercial teams
  • This position provides a platform to showcase initiative, a commitment to service excellence, and to actively embody Alcon's core principles.

Required Skills and Qualifications

  • Proficient and swift data processing abilities
  • Experience with SAP
  • Strong communication skills
  • Keen attention to detail
  • Effective problem-solving skills
  • Previous customer service experience in the Medical Device or Pharmaceutical sector is preferred

Diversity and Inclusion

AU21 Alcon is committed to equality, community engagement, and well-being by supporting initiatives that educate and inspire our associates to achieve their fullest potential.

Why Consider AU21 Alcon?

Become part of a global leader with a longstanding tradition of innovation and excellence in eye care.

Experience a collaborative and supportive team culture that prioritizes diversity and inclusion.

Receive a competitive compensation package along with opportunities for professional growth.

Make a significant impact on the lives of patients globally by contributing to pioneering advancements in eye health.

If you are prepared to advance your career and guide a dynamic team towards success, we look forward to your interest in this opportunity.



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