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Exceptional Service Delivery Expert

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Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $80,000
Service Delivery Coordinator Opportunity

Are you passionate about delivering exceptional service and building strong client relationships? We're seeking a dynamic and motivated Service Delivery Coordinator to join our team.

About the Role

Reporting directly to the CTO, you'll be responsible for ensuring the successful delivery of contracted service tasks as outlined in our support agreements for Dynamics 365 customers. You'll manage support tickets, uphold SLAs, and work closely with both clients and internal teams to ensure timely and high-quality resolutions.

Key Responsibilities:
  • Oversee delivery of contracted service tasks for assigned customers
  • Manage support tickets: prioritisation, resolution tracking, SLA compliance
  • Drive customer satisfaction, retention, and engagement
  • Identify opportunities for service expansion and process improvement
  • Act as the voice of the customer within the organization to align services with client goals