Healthcare Support Advocate

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $113,190 - $145,491

Expert Patient Support Specialist

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Pfizer aims to create a leading healthcare capability that meets customers where they are, using innovative approaches to increase brand awareness, knowledge, and understanding of our products while enhancing customer relationships and relevance.

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Key Objectives

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The Expert Patient Support Specialist will be the primary point of contact for customers, providing exceptional support via personalized approaches tailored to their needs. They will connect customers with internal experts, helping them navigate Pfizer's resources and product portfolio to achieve desired solutions.

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How You Will Succeed

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  • Engage customers with science-based promotional messages, focusing on disease states and patient needs.">
  • Onboard customers to new platforms and operating models.">
  • Drive customers to digital services, offering tailored materials and support.">
  • Lead relationships with healthcare professionals across the nation.">
  • Respond to customer inquiries and support technology navigation.">
  • Listen to customer needs and provide counsel, connecting them with internal resources.">
  • Develop awareness of external market conditions to deliver exceptional customer support and insights.">
  • Establish strong working relationships with field-based teams and share customer insights.">
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Mandatory Requirements

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  • A healthcare background, such as pharmacy or nursing, with solid industry knowledge.">
  • Comprehensive understanding of digital services and technology support.">
  • Enduring commitment to delivering meaningful customer experiences, with strong written and verbal skills.">
  • Natural ability to connect with people, with previous customer-facing experience desired.">
  • Analytical skills to identify connections between data, products, and customer needs.">
  • Agility, adaptability, and seasoned negotiation skills.">

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