Guest Experience Host

1 week ago

Cowes, Victoria, Australia Travel + Leisure Co. Full time
Deliver Exceptional Experiences

We're seeking a dynamic Guest Experience Host to join our Phillip Island team. As a key member of our resort operations team, you'll play a pivotal role in delivering a standout experience for our guests.

Your role will involve welcoming and registering owners and guests, scheduling sales appointments with our onsite team, and sharing insights about local attractions. You'll ensure all necessary paperwork is meticulously completed. By establishing a genuine connection and understanding with our guests, you'll contribute to a seamless and enjoyable experience.

Collaborating closely with our resort operations team, you'll ensure a smooth and welcoming check-in process and eloquently communicate the perks of traveling with Club Wyndham. Achieving set targets and KPIs will be part of your journey, with the flexibility to work weekends and public holidays when required.

What We Offer

  • Attractive hourly rate, boosted by incentives for meeting KPI's
  • Discounted stays across our network in the Asia Pacific region
  • Subsidised Private health insurance
  • Birthday leave to celebrate your special day
  • Professional development funding
  • Generous Recognition and Referral Programs

What You'll Bring

  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Previous experience in face to face marketing or sales is highly desirable
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognise and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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