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Guest Experience Host

2 months ago

Cowes, Victoria, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about creating unforgettable experiences for our guests. As a Guest Experience Host, you'll play a pivotal role in delivering exceptional service and ensuring our guests feel welcome and valued.

Key Responsibilities

  • Welcome and register guests, ensuring a smooth and seamless check-in process
  • Schedule sales appointments with our onsite team, sharing insights about local attractions and amenities
  • Ensure all necessary paperwork is meticulously completed, maintaining the highest standards of accuracy and attention to detail
  • Establish genuine connections with guests, understanding their needs and preferences to deliver personalized experiences
  • Collaborate closely with our resort operations team to ensure a smooth and welcoming check-in process

What We Offer

  • Attractive hourly rate, boosted by incentives for meeting KPIs
  • Discounted stays across our network in the Asia Pacific region
  • Subsidized private health insurance
  • Birthday leave to celebrate your special day
  • Professional development funding
  • Generous recognition and referral programs

Requirements

  • Genuine passion for customer service and delivering exceptional guest experiences
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
  • Enthusiastic, self-motivated, and positive individual with a strong work ethic
  • Previous experience in face-to-face marketing or sales is highly desirable
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) is advantageous
  • Ability to recognize and solve problems in the workplace
  • Flexibility to work a varied schedule, including nights, weekends, and public holidays