S&S Banking Consultant
3 weeks ago
At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We're a diverse bunch, doing different things in different roles, locations, and industries. Our people are our greatest asset, and we're passionate about creating an inclusive environment where everyone can thrive.
About the RoleAs a S&S Banking Consultant, you'll be part of a team that delivers exceptional customer service and sales support. You'll work with customers to understand their needs, provide timely and accurate information, and exceed their expectations. You'll also contribute to a team culture that's balanced across people, customer, risk, and performance.
Key Responsibilities- Deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes.
- Contribute to a team culture that's balanced across people, customer, risk, and performance.
- Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA.
- Experience in delivering high-quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
- Effective interpersonal and communication skills (written and verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're committed to building a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone. If you're passionate about delivering exceptional customer service and sales support, we'd love to hear from you.
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