Digital Solutions Strategist

1 month ago

Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

The successful incumbent will lead a team through influencing and consulting with stakeholders to obtain, analyse, communicate and validate technical requirements for changes to business processes, policies, digital systems and applications. They will understand business problems and opportunities in the context of digital user experience and effect solutions that enable the business customer and end user to achieve their goals.

Key Responsibilities
  • Lead, and influence the discovery and delivery of member-centric solutions supported by clearly identified member benefit both direct and indirect.
  • Lead the development of technical requirements for opportunity-led initiatives with business areas and product teams across the RACQ.
  • Leverage technologies such as HTML, JavaScript, .NET, SQL, Xamarin, Sitecore and Web API's.
  • Play a key role in the development of functional documentation, facilitating the management of changes, support of testing initiatives and the resolution of problems as they emerge.
  • Identify and prepare appropriate documentation for new or changed process workflow models in a form easily understood by business units and technical staff.
  • Provide solution lead role as required including design, costing, co-ordination, and specification activities ensuring that requirement deliverables meet business needs and expectations.
  • Conduct continuous improvement on Digital initiatives implemented and identify opportunities for further optimisation within the process.
About You

The ideal candidate will have:

  • Confident, articulate, and professional verbal and written capabilities.
  • Demonstrated negotiation, mediation and facilitation skills.
  • Business acumen and industry knowledge with a strong understanding of business processes and products.
  • Knowledge of digital IT trends.
  • Knowledge of HTML, JavaScript and .NET.
  • Experience working with digital platforms.
  • Experience working with JIRA and Confluence.
  • Hands-on experience using UML to create sequence diagrams.
  • Extensive experience working with API's and Web services.
  • Knowledge and use of process modeling tools to create BPMN and flow diagrams.
Why Join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What We Offer You

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

  • Financial benefits and discounts on a range of banking, assistance and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
  • A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
  • Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
  • Invest in your development with in-house development programs and access to 100,000+ online courses.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

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