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Front Desk Associate

3 weeks ago

Cairns, Queensland, Australia beBeeCustomerService Full time $45,000 - $60,000

Role Summary:

A Guest Service Agent is responsible for providing exceptional experiences for our guests from check-in to check-out.

This individual plays a vital role in ensuring prompt and efficient resolution of guest queries, managing the front desk, handling check-ins, check-outs, and audits with precision. They maintain effective communication with the Guest Service Manager and other departments, demonstrating outstanding customer service skills at all times.

Key Responsibilities:
  • Ensure prompt and efficient resolution of guest queries
  • Manage the front desk, handling check-ins, check-outs, and audits with precision
  • Maintain effective communication with the Guest Service Manager and other departments
  • Demonstrate outstanding customer service skills at all times
  • Participate in training programs and support the Night Team's development efforts
  • Foster a deep understanding of hotel room categories, rates, packages, and promotions to enhance daily duties
  • Leverage up-selling techniques to promote hotel services and facilities, maximizing room occupancy
  • Adhere to procedures regarding foreign currencies, credit cards, and cash in accordance with the hotel credit policy
  • Comply with security, fire regulations, and health and safety legislation
  • Operate in accordance with policies and procedures when using front-of-house equipment and property management systems
  • Maintain company brand standards
  • Collaborate with other departments as necessary
Requirements:
  • Prior experience in a customer-focused industry
  • Positive attitude and strong communication skills
  • Commitment to delivering exceptional customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multitask while maintaining a positive attitude when interacting with guests
  • Professional demeanor with an emphasis on hospitality and guest service
  • Capacity to work independently and as part of a team
  • Competent level of IT proficiency