Intake Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCrisis Full time $60,000 - $80,000

About this role

Job Description:

This is a part-time opportunity to join our team at Fairfield Counselling and Mediation centre. We are seeking an emotionally intelligent and highly organised professional to support children, families, and individuals who may be in crisis or experiencing distress.

This role involves conducting detailed intake interviews, screening for safety and risk factors, managing referrals, and providing key information about services and fees. You will work closely with senior administrators and counsellors to ensure every client feels welcomed and supported.

Key Responsibilities:

  • Conduct 3 intake appointments per day, each followed by case administration.
  • Gather demographic details and assess presenting issues, including safety and risk screening.
  • Create and manage client files, record case notes, and coordinate appointments and communication.
  • Provide clear and supportive information about family law basics, services, and fees.
  • Respond with empathy to clients from diverse backgrounds.
  • Refer clients or family members to appropriate services when needed.
  • Assist with general administration: reception, records, invoicing, communication, and supporting the senior admin officer.

Requirements:

  • Experience managing individuals in distress or crisis, ideally in community, counselling, or health settings.
  • A nurturing communication style that balances compassion with efficiency.
  • Strong organisational and admin skills, including accurate data entry and recordkeeping.
  • Confidence explaining services and legal concepts to clients.
  • Ability to work with diverse communities and understand the importance of inclusion and safety.

What we offer:

  • Salary packaging benefits to increase your take-home pay.
  • Supportive team culture with regular supervision and peer support.
  • Ongoing training and development opportunities.
  • Flexible, inclusive, and purpose-driven work environment.

How to apply:

  • Describe your experience responding to and managing individuals in crisis or distress.
  • Provide an example of how you helped develop team culture in your workplace.

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