Data Entry and Customer Support Specialist

20 hours ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time

EML is a leading workers compensation and personal injury claims management business. Our goal is to provide ongoing support to individuals during their return-to-work journey, fostering a culture of learning and development that allows us to continually invest in our employees.

We are seeking an experienced Data Entry and Customer Support Specialist to join our diverse team based in Adelaide. As part of our team, you will have the opportunity to make a positive impact on someone's life every day, feeling a sense of satisfaction knowing your talent and hard work has a purpose.

Your responsibilities will include entering critical data into our system, providing administration support to a wide range of stakeholders, and ensuring EML proactively and efficiently manages workers compensation claims. This will be a full-time permanent position based in our Adelaide office, with flexibility to work from home.

Your Key Responsibilities:

  • Effectively navigate and utilise computer systems to ensure data is entered correctly.
  • Work with internal and external stakeholders to resolve issues.
  • Provide advice and execute lump sum and weekly payments, including liaising with federal agencies.
  • Review and establish average weekly earning rates for injured workers, using pay evidence.
  • General administration as required (i.e. bank account set up, claims systems work queues, letter creation and sending).

About You:

  • Customer service and/or office experience.
  • An accounting and/or payment processing background would be advantageous.
  • Advanced competency in the use of Microsoft Word and Microsoft Excel.
  • Superior time management and organisation skills to direct and prioritise own responsibilities and workflow.
  • Experience in providing high quality administrative support in a fast-paced team environment.

What We Offer:

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative and innovative team culture.
  • Flexibility with opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access to LinkedIn Learning - 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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