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Customer Service and Data Entry Officer
2 months ago
About the Role
Workforce Australia for Individuals is seeking a Customer Service and Data Entry Officer to join their team for a temporary assignment. This role will provide support across multiple teams, including call centre and administration tasks, to deliver exceptional customer service to internal and external stakeholders.
Key Responsibilities
- Provide administrative support, including data entry, data verification, and database management
- Respond to customer enquiries via phone and email
- Process refunds and other business support functions
- Work on a call centre roster, providing exceptional customer service to internal and external stakeholders
Requirements
- Exceptional customer service skills
- Excellent written and verbal communication
- Previous experience working in a call centre or phone-based environment (highly desired)
- Administrative and data entry experience
- Exceptional attention to detail
What You'll Get In Return
- A temporary assignment with potential for extension
- Weekly pay cycles
- Nominated choice of Superannuation fund
- Online timesheet submission and approval
- No hidden fees or costs for our services