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Data Entry/Customer Support Officer

2 months ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time

About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We strive to foster a learning culture that allows for continuous investment in our employees, ensuring a long-term career at EML.

The Opportunity

We have multiple opportunities available for experienced Data Entry/Customer Support Officers to join our diverse team based in Adelaide. As part of our team, you will have the opportunity to make a positive impact on someone's life every day, feeling a sense of satisfaction knowing your talent and hard work have a purpose.

Your Responsibilities

  • Enter critical data into the system with accuracy and efficiency.
  • Provide administration support to a wide range of stakeholders to ensure EML proactively and efficiently manages workers compensation claims.
  • Work with internal and external stakeholders to resolve issues and provide advice on lump sum and weekly payments.
  • Review and establish average weekly earning rates for injured workers, using pay evidence.
  • Perform general administration tasks, including bank account setup, claims systems work queues, letter creation, and sending.

About You

  • You will have customer service and/or office experience, with an accounting and/or payment processing background being advantageous.
  • You will possess advanced competency in the use of Microsoft Word and Microsoft Excel.
  • You will have superior time management and organization skills to direct and prioritize your responsibilities and workflow.
  • You will have experience in providing high-quality administrative support in a fast-paced team environment.

What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access to LinkedIn Learning - 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave, plus super.