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Service Representative
3 weeks ago
This role suits motivated individuals with outstanding professional customer relationship management skills, including problem solving and conflict resolution. The ideal candidate will have technical knowledge of automotive repairs and servicing and sound administrative skills.
The successful candidate will be responsible for managing the member experience during the vehicle service process, coordinating with technicians and communicating with customers. This includes greeting members, confirming vehicle information, providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
The team collaborates and achieves sales targets and conversion rates, requiring a strong understanding of revenue and profit targets. Additional responsibilities include site and mobile service administrative support, data entry, maintaining records, invoicing and receipting payments, part returns, and correct allocation of part numbers on repair orders.
- Key Responsibilities:
- Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
- Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
- Coordinating with technicians to ensure timely completion of repairs and maintenance
- Providing regular updates to members on the status of their vehicle
- Handling member concerns and complaints in a professional and timely manner
- Preparing and completing repair orders.
- Supporting the collaboration and achievement of team sales targets and conversion rates.
- Understanding revenue and profit targets.
- Providing site and mobile service administrative support including:
- data entry and maintaining records
- invoicing and receipting payments
- part returns and correct allocation of part numbers on repair orders
- Requirements:
- Outstanding professional customer relationship management including problem solving and conflict resolution skills
- Technical knowledge of automotive repairs and servicing (desirable)
- Sound administrative skills
- High level verbal and written communication skills
- Effective teamwork skills and ability to develop positive workplace relationships
This role offers flexible working arrangements, career development opportunities, generous discounts on home, contents, and car insurance, as well as member benefits and free roadside assistance.
About UsWe are an equal opportunity employer committed to building an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages, and diverse cultures and backgrounds.
