Enrolment Administrator

5 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $65,000

Delivering exceptional customer experiences is at the heart of this role. As a Customer Service Officer, you will be responsible for finalising student enrolments, assessing students' eligibility for government funding and/or student HELP loans, and providing high-level administration support to ensure seamless student transitions.

The Opportunity
  • Fixed-Term contract of employment.
  • Competitive remuneration package + 12% super + leave loading.

This is an exciting opportunity to join our team and make a real difference in the lives of our students. You will work closely with colleagues to plan, develop, and deliver effective orientation programs to international students, ensuring they have a positive experience from day one.

To succeed in this role, you will need strong experience in office and enrolment administration within complex environments. You should possess advanced customer service and communication skills, with the ability to engage with diverse stakeholders in a culturally sensitive manner.

Key responsibilities include:

  • Maintaining accurate and up-to-date student records using our Student Management System.
  • Providing excellent customer service through phone calls, face-to-face meetings, emails, and follow-up actions.
  • Working collaboratively with colleagues to achieve team goals and objectives.

We are looking for someone who is passionate about delivering exceptional customer experiences and has a proven track record of working effectively in fast-paced environments. If you have a strong desire to make a difference in the lives of others, we want to hear from you.

Required Skills and Qualifications:

  • Advanced customer service and communication skills.
  • Experience in office and enrolment administration.
  • Ability to engage with diverse stakeholders in a culturally sensitive manner.

Benefits:

  • Competitive remuneration package.
  • 12% superannuation contribution.
  • Leave loading.

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