System Improvement Leader

1 week ago

Sunshine Coast, Australia beBeeLeadership Full time $103,261 - $118,255
Student Systems Manager

This is a challenging and rewarding opportunity to lead and drive innovation in student services by enhancing core systems, ensuring process improvements, automation, and compliance with strategic goals.

  • Lead and support a talented team dedicated to advancing student systems, overseeing everything from analysis and configuration to testing and training;
  • Develop a focused roadmap for ongoing system improvements, partnering with IT and service users to deliver projects that elevate experiences for students and staff;
  • Provide expert guidance to senior leaders, supporting strategic initiatives to continually enhance student services.
Key Responsibilities

Drive Innovation: Enhance core systems like the Student Management System and CRM, ensuring process improvements, automation, and compliance with strategic goals.

Lead and Support: Oversee a talented team dedicated to advancing student systems, ensuring everything from analysis and configuration to testing and training is completed efficiently.

Develop Roadmap: Partner with IT and service users to deliver projects that elevate experiences for students and staff.

Expert Guidance: Provide expert guidance to senior leaders, supporting strategic initiatives to continually enhance student services.

About You

We are seeking a proactive leader who excels in developing and improving student systems and processes to achieve service excellence. You should be a collaborator at heart, skilled at building strong relationships with both internal and external stakeholders, from key partners to vendors and user groups.

Required Skills and Qualifications
  • Proven leadership in driving student system improvements and major projects, enhancing user and organisational outcomes.
  • Experience in leading and developing high-performing teams, fostering engagement and success.
  • Strong problem-solving and analytical skills, offering informed decisions and proactive recommendations to senior leaders.
  • Excellent communication skills, advising, influencing, and negotiating to achieve positive results.
  • In-depth knowledge of the Higher Education sector and relevant legislation around student and academic administration.
  • Comprehensive understanding of student systems, data, and reporting needs.
  • Experienced as a System Owner, managing supplier relationships, with a background in Peoplesoft Student/Oracle Campus Solutions a plus.

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