Application Support Specialist

4 weeks ago


Newstead, Queensland, Australia Bank of Queensland Full time

About the Role

At Bank of Queensland, we're seeking a highly skilled Application Support Analyst to join our team. As a key member of our Digital Banking Platform Support team, you'll be responsible for providing second-level application support across our core business and customer systems.

Key Responsibilities

  • Investigate, diagnose, and resolve application issues in collaboration with business stakeholders, vendors, and other suppliers.
  • Support and manage multiple digital banking applications and platforms.
  • Work closely with offshore teams to monitor batch jobs and troubleshoot issues.
  • Drive internal or external teams to identify solutions and prevent re-occurrence of incidents.
  • Support Major Incident Management processes and respond to end-user support requests.

About You

  • Experience in a support or service desk role with software application support.
  • Customer service champion with a genuine interest in helping business teams and customers.
  • Proven track record of meeting or exceeding KPIs and SLAs.
  • High attention to detail with strong problem-solving skills.
  • Excellent business acumen and ability to work in a team environment.

About Us

Bank of Queensland is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. We're committed to fostering a workspace that values and leverages difference and creates new possibilities.

Our Benefits

  • Flexible working arrangements.
  • Discounted financial products.
  • Salary sacrificing options.
  • Paid parental leave with no minimum.
  • Employee Assistance Program (EAP).


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