Application Support Specialist
4 weeks ago
About the Role
At Bank of Queensland, we're seeking a highly skilled Application Support Analyst to join our team. As a key member of our Digital Banking Platform Support team, you'll be responsible for providing second-level application support across our core business and customer systems.
Key Responsibilities
- Investigate, diagnose, and resolve application issues in collaboration with business stakeholders, vendors, and other suppliers.
- Support and manage multiple digital banking applications and platforms.
- Work closely with offshore teams to monitor batch jobs and troubleshoot issues.
- Drive internal or external teams to identify solutions and prevent re-occurrence of incidents.
- Support Major Incident Management processes and respond to end-user support requests.
About You
- Experience in a support or service desk role with software application support.
- Customer service champion with a genuine interest in helping business teams and customers.
- Proven track record of meeting or exceeding KPIs and SLAs.
- High attention to detail with strong problem-solving skills.
- Excellent business acumen and ability to work in a team environment.
About Us
Bank of Queensland is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. We're committed to fostering a workspace that values and leverages difference and creates new possibilities.
Our Benefits
- Flexible working arrangements.
- Discounted financial products.
- Salary sacrificing options.
- Paid parental leave with no minimum.
- Employee Assistance Program (EAP).
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