Claims Operations Manager

2 days ago

Sydney, New South Wales, Australia beBeeOperations Full time

The organization is looking to hire an Operations Management Professional who will ensure accountability for end-to-end Claims & Legal Operations Management within the medical indemnity business. This is a permanent, full-time role that can be located in Sydney, Brisbane or Melbourne.

This role is accountable for ensuring best practice national standards for process and services, using data to ensure operations, claims and legal management teams are providing services to our members within set standards.

  • Own and drive end-to-end process excellence across claims and legal management.
  • Provide oversight to ensure critical operations are executed in alignment with standard processes and service level agreements (SLAs).
  • Manage commercial performance and quality outcomes in collaboration with internal stakeholders and external legal panels and experts.
  • Lead and champion the strategic change agenda in partnership with the business unit.
  • Contribute to the development of claims and legal strategy models, and execute initiatives in collaboration with peers and direct reports.
  • Deliver reporting and insights on key drivers impacting claims and legal P&L expenses.

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