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Technical Customer Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $120,000 - $150,000
Linux Support Engineer Job Description

We are hiring a Linux Support Engineer to join our team and provide technical support for customers leveraging Ubuntu and open source products. As a member of our team, you will work from your remote home office to deliver exceptional customer service, handling technical cases via telephone, email, and web.

  • You will be the primary point of contact for customers, providing timely updates and resolving issues in accordance with our Service Level Agreement (SLA).
  • Your role will involve contributing new knowledge base articles, maintaining existing ones, and ensuring shared knowledge is available to customers.
  • You will also draft and distribute technical notices for internal and external communication.
Key Responsibilities:
  • Providing technical support via various channels.
  • Handling customer cases efficiently and effectively.
  • Maintaining accurate records of customer interactions.
  • Collaborating with internal teams to resolve complex issues.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Excellent written and verbal communication skills.
  • Ability to learn quickly and adapt to new technologies.
  • Strong problem-solving skills and analytical thinking.
  • Experience with Linux troubleshooting and server administration.
Benefits:
  • Distributed work environment with flexible working hours.
  • Opportunity to work on diverse projects and technologies.