Full-Time Aged Care Rostering Coordinator
4 days ago
We have an exciting opportunity for a Client Service Coordinator to join our Aged Care team in Victoria.
This role is a permanent full-time position, Monday - Friday.
The successful candidate will be responsible for efficient rostering of direct care Support Workers to ensure continuous high-quality service reaches all valued clients.
You will maintain open lines of communication with your immediate team and stakeholders to stay up-to-date on resource allocation and how it impacts service delivery.
Key Responsibilities:- Schedule and roster direct care Support Workers and balance rosters to ensure quality service provision to clients.
- Analyse support worker availability and shifts allocated to ensure most efficient use of resources.
- Monitor, manage and action notifications received from clients.
- Assist in the onboarding and assessment of new clients, developing care plans in accordance with consumer directed care principles.
- Complete client reassessments when indicated.
- Advise the Team Leader of any client or care worker issues of concern.
- Support the recruitment and onboarding of new care workers and team members.
- Verify and follow-up discrepancies in direct care providers' timesheets.
- Maintain the integrity of data within management systems to ensure accurate rostering and to achieve contractual and accreditation compliance.
- Provide administration support to the Team Leader and team as delegated.
- Support and implement continuous improvement of business processes.
As a team player with excellent computer literacy skills, outstanding communication skills (written and verbal) and a strong eye for detail, you are the right candidate for this role.
You must have previous experience in a rostering/scheduling position, excellent interpersonal skills, ability to autonomously manage time and organise workload, empathetic approach to dealing with the sensitivities of clients and Support Workers scheduling concerns.
- Experience working in Aged/Community or Disability Care is advantageous though not essential.
- Satisfactory police check.
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