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Client Solutions Liaison
3 weeks ago
This role is ideal for individuals who are passionate about delivering exceptional customer experiences and building strong relationships with clients.
The key responsibilities of this position include:
- Providing timely and effective assistance to clients through phone calls and other communication channels;
- Achieving set targets and Key Performance Indicators (KPIs) such as handled calls per day;
- Liaising with sites and team members to ensure seamless collaboration and information sharing;
- Documenting and filing relevant information in systems for easy access and reference;
- Acting as a liaison between clients and the wider community by providing advocacy and information services.
Key Attributes and Skills:
- Exceptional customer focus with strong interpersonal skills, enabling effective communication and rapport-building with clients;
- Ability to communicate clearly and concisely, both verbally and in writing;
- High level of motivation and drive to achieve customer service requirements and meet targets;
- Sound telecommunication skills, including proficiency in using various software and tools;
- Experience in data entry and sourcing, with the ability to accurately and efficiently input data into databases;
- Capacity to work within a structured environment with clear guidelines and procedures, while also being flexible and adaptable to changing circumstances.
Benefits:
This role offers a unique opportunity for personal and professional growth, with opportunities for training and development to enhance your skills and expertise. You will be part of a dynamic team that values teamwork, respect, and open communication. The company fosters a positive and inclusive work environment, where everyone feels valued and supported. As a valued member of our team, you can expect a competitive salary, generous benefits package, and opportunities for career advancement. We are committed to attracting and retaining top talent and provide a supportive and challenging work environment that allows you to reach your full potential.
