Airline Catering Operations Manager

3 days ago


Melbourne Airport, Australia dnata catering Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at dnata catering. This is a fantastic opportunity to work in the aviation industry and be part of a close-knit team committed to excellence.

The Customer Service Manager will be responsible for establishing and maintaining excellent working relationships with our internal and external customers. This includes representing the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.

Main Responsibilities
  • Customer Relationship Management: Establish and maintain excellent working relationships with internal and external customers.
  • Representation and Communication: Represent the company at internal and external functions and ensure that the company and its products and services are presented in a strong and positive light.
  • Logistics and Quality Control: Work closely with the National Logistics Manager regarding Third Party Logistics (3PL) performance and participate in regular audit and quality controls.
  • Customer Service Advice: Provide expert advice to customers in all facets of customer service, including logistical and customs information.
  • Process Improvement: Improve customer service quality results by evaluating and redesigning processes and implementing change.
  • Communication and Productivity: Establish communication service standards and implement company productivity, quality, and customer service standards.
  • Performance Management: Proactively address performance issues by identifying areas of non-performance and providing support to prevent future occurrences, including any training required.
  • Cost Management: Contribute towards effective cost management through education and training, especially in areas of flight make-up, aircraft loading, and inventory management.

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