Operations Manager

1 month ago

Melbourne Airport, Australia dnata catering Full time
Operations Manager

dnata catering is seeking a highly motivated and experienced Operations Manager to join our team in Melbourne. As a key member of our International Flight Catering team, you will be responsible for ensuring the safe and efficient operation of our Unit, maintaining National Standards, Compliance, and Policies, and achieving the highest service delivery levels.

Main Responsibilities:
  • Manage the day-to-day operational activities of the Unit.
  • Coordinate, supervise, and ensure efficient utilisation of the team to provide Service Delivery to all our International and Domestic clients and aircraft, including any delayed flights and equipment changes.
  • Oversee all operational and service delivery activities to ensure all flights are serviced according to MPS, meet the Customer SLA's, and achieve the OTP.
  • Responsible for the P&L of the Unit and managing ongoing operational costs.
  • Support business development and implement systems and procedures that support the efficient and effective operation of the Unit.
  • Makes recommendations on service procedures, quality improvements, and National business development requirements.
  • Attend to major operational problems and needs brought to your attention, and troubleshoot where required to rectify issues.
  • Ensure all changes in Customer specifications or recurring issues are communicated in a timely manner to the team to ensure Customer issues are resolved quickly.
  • Responsible for the delivery of a safety culture where staff members comply with all policies and procedures and wear PPE provided.
  • Ownership of the VR's from the sections and ensure all corrective actions taken are documented into the issue register.
  • Investigate, analyse, and implement corrective action plans to resolve production and operational issues.
  • Analyse incidents and maintenance reports and take corrective action to minimise future risk.
Requirements:
  • Demonstrated success in a similar role.
  • Proven supervisory and leadership experience to manage a team of 500+ personnel.
  • Substantial exposure to Airline Catering Operation processes preferred but not essential.
  • A good level of leadership agility, diplomacy, and ability to resolve complex problems.
  • Flexibility to work both on the floor and in the office as required.
  • High energy and results-driven with the ability to work across and within teams.
  • Good understanding of Food Safety / WHS and quality assurance.
  • Good PC skills and an ability to work with an automated time and attendance system and other business-related systems.
  • As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
What's in it for you?
  • Competitive six-figure salary.
  • 5 weeks Annual Leave.
  • Free parking available, staff meals, and uniforms provided.
  • Career development and progression.
  • Be part of a close-knit and dedicated team that are committed to excellence.
  • Discounts at over 700 hundred retailers, discounted health insurance, and wellbeing resources including online exercise classes.
About dnata catering:

Part of the Emirates Group, we are Australia's largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world's top airlines, we operate 16 catering facilities across 10 cities, employ over 4,500 people, produce over 64 million meals, and service over 250 thousand flights each year.

Want to know more about dnata catering and our global businesses? Visit our Australian careers website https://dnatacateringcareers.com.au/ and watch a short video here: https://youtu.be/uLB6BFGdKpE

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