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Schedule Support Specialist

3 weeks ago

Perth, Western Australia beBeeScheduling Full time $62,325 - $95,800

Job Title: Schedule Support Specialist

  • A full-time position is available.
  • This role is based in our office.

We're looking for someone to make a difference in their work. You can be part of an organisation that impacts people's lives positively.

Your Role:

You will support Service Schedulers to arrange services that meet customer needs as a Schedule Support Specialist. This involves working closely with customers, Service Schedulers, and care workers to ensure service requests and changes are clearly communicated.

You will assist Service Schedulers with administrative tasks that facilitate effective care worker rosters and payroll processes.

The working hours are 8:30 am to 4:30 pm, Monday to Friday.

Key Responsibilities:

Team Collaboration:

Be the first point of contact for client service requests, ensuring our customers receive the best care possible. Work closely with schedulers and care facilitators to ensure data accuracy and foster a team culture where everyone feels valued and respected.

Scheduling Tasks:

Plan and organize care worker rosters to meet customer needs efficiently. Manage the Scheduling Inbox, handle incoming calls, and maintain client communications with timely precision.

Excellent Customer Service:

Deliver exceptional service by treating customers with respect, understanding their diverse needs, and responding with clarity and compassion. Your empathetic approach will ensure a positive experience for every customer.

Required Skills and Qualifications:

  • Experience in scheduling or workforce rostering is highly valued.
  • At least one year of experience in an administrative role.
  • Demonstrate an understanding and appreciation of organisational values and promote them through interactions at work.
  • High attention to detail and excellent organisational skills.
  • Excellent customer service and relationship management skills.
  • Excellent written and verbal communication skills.
  • Advanced computer skills.
  • Excellent problem-solving and time management skills.
  • Ability to make decisions under pressure.
  • Flexibility to participate in an after-hours on-call roster if required.

Benefits to Support Your Wellbeing and Career Growth:

  • Salary packaging options.
  • A company mobile phone and laptop.
  • Access to training programs.
  • A supportive team environment.
  • Access to family-friendly benefits like counselling support and wellness programs.