Scheduling Specialist

4 days ago

Perth, Western Australia beBeeScheduling Full time $78,000 - $93,000

Job Title:

Scheduling Specialist

Job Summary:

We are seeking a highly skilled Scheduling Specialist to join our team. As a key member of our scheduling unit, you will be responsible for efficiently scheduling Home Care staff to provide continuity in client services.

Key Responsibilities:

  • Deliver efficient and effective scheduling of client services to meet each client's needs, as per their specific care plan and service request.
  • Maximise utilisation of staff in line with their availability, location, and training competencies, ensuring staff schedules adhere to the guidelines and rights within their collective agreement.
  • Ensure all staff and client communication is recorded in our Aged Care Management System.
  • Engage with external Agencies to request service coverage where required, in line with our scheduling guidelines.
  • Answer calls through the Home Care and Clinical Enquiry lines, providing assistance as required, with a focus on exceptional customer service.

Requirements:

  • Advanced-level administrative skills, with a commitment to superior customer service delivery.
  • More than 1 year of experience as a scheduler.
  • Desirable: Experience with client management systems such as Comcare/and or E-case.

Essential Criteria:

  • Evidence of COVID-19 vaccination per our policies.
  • Ability to obtain a National Police Clearance (within 6-months validity).
  • Successful completion of pre-employment form and reference checks.

Benefits:

  • Competitive rates.
  • Salary packaging benefits up to $18,550.
  • Health and wellbeing programs.
  • Ongoing training and development.

Why Choose Us?

We value diversity and welcome applicants from all backgrounds.

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