Service Coordinator
4 days ago
About the Role
Temperzone is seeking a skilled HVAC Technical Lead to join our Melbourne site. In this hybrid role, you will lead and mentor a team of dedicated technicians and warranty agents, ensuring the delivery of outstanding service while maintaining our company's stellar reputation.
Key Responsibilities
- Utilize your technical knowledge to perform specialized warranty services on Temperzone and Hitachi products.
- Coordinating service calls, assigning technicians, and prioritizing tasks.
- Building and maintaining strong customer relationships.
- Provide start-up assistance for new installations.
- Lead and mentor technicians and apprentices.
- Ensure the highest quality workmanship for all service and repair jobs.
- Participate in training and development programs.
Qualifications
- Excellent problem-solving skills
- Troubleshooting and diagnostic ability to ensure effective resolution of problems
- Commitment to customer satisfaction
- Refrigeration/Air Conditioning Trade Certificate
- Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines
- Refrigeration/Air Conditioning Supervisors Licence (if applicable in your region)
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