Clinical Registration Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $18,130 - $21,287
Patient Access Liaison

We are seeking a skilled Patient Access Liaison to join our team. In this role, you will be responsible for obtaining all necessary account information from patients in a fast-paced and complex clinical environment.

You will communicate effectively with patients and their families, navigating them through the registration process, insurance policies, and healthcare benefits. You will also ensure that patient brochures/registration documents are presented, explained, and completed accurately.

Your skills will include utilizing appropriate resources and applications to accurately assign insurance plans, performing insurance eligibility and discovery activities, generating patient estimates, collecting patient co-payments, co-insurances, and deductibles, identifying patients without insurance, providing financial assistance information, and making referrals to patient financial advocates when appropriate.

As a Patient Access Liaison, you will provide a high level of customer service and professional presence to present a positive impression of our organization.

Requirements
  • High school diploma or equivalent
  • Post-high school level coursework in healthcare, accounting, business, public relations, or a related field preferred
  • One year experience performing customer service or general office support experience in any industry preferred
  • Experience in Registration, Insurance Verification/Pre-Certification, Financial Counseling, Patient Accounts a plus
Skills and Qualifications
  • Ability to function in a fast-paced and complex clinical environment
  • Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
  • Demonstrates communication, organizational, and interpersonal skills
  • Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations
  • Possesses problem-solving skills and ability to recommend solutions
  • Ability to document registration information in designated computer software applications in a timely and accurate manner
  • Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members
  • Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment
Benefits
  • Competitive pay and benefits
  • Exceptional candidates gravitate to our organization because of its culture, passion for delivering excellent service to our patients and families, commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization

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