Customer Service Expert

24 hours ago


Melbourne, Victoria, Australia beBeeSupport Full time $60 - $90
Expert Support Professional

We are seeking a highly skilled and experienced support professional to provide exceptional customer service to our national clients.

The ideal candidate will have a strong track record of providing professional and responsive customer service, with firsthand experience or qualifications in Legal, Conveyancing, or Searching.

The successful candidate will be responsible for:

  • Liaising with internal stakeholders and authorities to provide accurate responses to client queries.
  • Identifying, recording, analysing, and verifying reported issues, including step-by-step reproduction, and escalating to relevant stakeholders when required.
  • Providing thorough resolutions to clients, explaining reasoning clearly and effectively.
  • Communicating promptly, clearly, and accurately with clients and InfoTrack teams, meeting established customer service expectations.
  • Maintaining and meeting national client service standards, practices, and KPIs.


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