Cloud Computing Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeEnterprise Full time $120,000 - $170,000
Enterprise Support Team Member

A dedicated team member is required to lead the success of enterprise support customers in building applications and services on the AWS platform.

Job Description:

As a Technical Account Manager (TAM), you will work backwards from your customer to define a support strategy, deliver expert advice on AWS services, and provide recommendations that fit with your customer's strategy and architecture.

You will act as a single point of contact to Enterprise Accounts, understand their outcomes and business goals, and make service improvement recommendations. You will also evaluate, analyze, and present periodic reviews of operational performance to customers, provide detailed reviews of service disruptions, and plan and execute successful business-critical events.

Required Skills and Qualifications:

  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, and applications development in a distributed systems environment
  • Bachelor's degree
  • Experience with AWS services or other cloud offerings preferred
  • Experience in internal enterprise or external customer-facing environment as a technical lead preferred

Benefits:

We value diverse experiences and encourage candidates from all backgrounds to apply. As a member of our team, you will have the opportunity to work with a diverse group of technical experts, share knowledge, and innovate with leading technologists around the world. You will also have access to mentorship and career growth opportunities, flexible work-life balance, and inclusive team culture.

About This Role:

This role requires a strong understanding of AWS services and cloud computing principles, as well as excellent communication and problem-solving skills. If you are passionate about helping customers achieve more with the AWS cloud, we encourage you to apply.

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