Administrative Support Specialist
3 weeks ago
About the Role
We are seeking an experienced Administrative Support Specialist to join our team at Michael Page. As an Administrator, you will play a crucial role in supporting our clients sales team and ensuring smooth administrative operations.
Key Responsibilities
- Manage customer orders using Oracle (POs, receipting, invoicing).
- Update order status and explore alternatives as needed.
- Coordinate with ports, customers, transport, and factories for fulfillment.
- Handle sales calls, faxes, and emails professionally.
- Resolve customer inquiries and follow up until resolved.
- Oversee credit requests and coordinate with suppliers and Finance.
- Prepare Dealer quotations and manage correspondence.
- Support sales administrators during peak times or absences.
- Collaborate with sales managers on stock levels and deliveries.
- Ensure database accuracy and update product catalogues.
- Support promotional activities and office operations.
- Coordinate with ports, customs, and regulatory bodies.
- Work with offshore support to streamline local activities.
Warranty Support
- Process warranty calls, faxes, and emails professionally.
- Resolve customer queries and manage warranty documentation.
- Ensure accurate recording of warranty jobs.
- Track and analyse customer satisfaction and warranty data.
About You
- Experience in administrative or sales support, advantage if in similar manufacturing industry.
- Proficiency in Oracle or similar ERP systems desired (however not a must).
- Strong organisational and multitasking skills.
- Can do attitude.
- Excellent communication skills.
- Ability to work independently and in a team.
- Customer-focused with proactive problem-solving skills.
- Experience with warranty processes is a plus.
What's on Offer
- Training and further development
- Supportive team culture
- Longterm opportunity to grow within the business
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