Team Leader

4 weeks ago


Melbourne, Victoria, Australia Prestige InHome Care Full time
About the Role

Prestige Inhome Care is seeking an experienced Team Leader to lead the Home Care Package (HCP) Case Management team in delivering high-quality, client-centered care.

Key Responsibilities
  • Lead and manage the Case Management team, providing direction, training, and support to ensure high performance.
  • Monitor and improve team KPIs, offering coaching and feedback for continuous development.
  • Ensure compliance with care plans, conduct internal audits, and provide training to maintain audit readiness.
  • Oversee daily operations, managing resources efficiently and resolving complex client issues.
  • Lead team-based projects, implementing process improvements and supporting change management initiatives.
Requirements
  • Previous Team Leader or people management experience.
  • Experience in community care/home-based care services.
  • Prior Experience in Case Management and navigating complex situations.
  • Exceptional customer service skills.
  • Excellent communication and interpersonal skills.
  • Demonstrated self-awareness and self-management ability.
  • Proactive and focused on continuous improvement.
About Us

Prestige Inhome Care is a family-owned business dedicated to providing high-quality care and support to our clients and their families. We are committed to fostering a workplace where everyone feels valued and respected.

What We Offer
  • A supportive and inclusive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • A chance to make a meaningful difference in the lives of our clients and their families.

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