Help Desk Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeTechnology Full time $75,000 - $95,000
Technical Support Representative Job Description

We are seeking a skilled Technical Support Representative to join our team. The ideal candidate will have the ability to troubleshoot technical issues, install and configure integrations, and provide exceptional customer support.

This role involves working with cutting-edge software and technology, helping customers overcome technical challenges. The successful candidate will have sufficient technical knowledge in software, databases, and operating systems to contribute and offer technology insight.

Key Responsibilities:
  • Remotely install and configure integrations for various solutions
  • Perform software version updates and troubleshoot high-level technical issues
  • Investigate and manipulate data to aid in troubleshooting and issue resolution
  • Work on customer enquiries in Zendesk, updating the system in real-time and logging time spent
  • Track and advise on chargeable work being completed
  • Document new procedures learned and share knowledge with colleagues
Requirements:
  • Sufficient technical knowledge in software, databases, and operating systems to contribute and offer technology insight
What We Offer:
  • Flexible working arrangements
  • World-class open office spaces
  • Stand up desks
  • Regular team events
  • Complimentary team lunches
  • Professional development opportunities

This is an exciting opportunity to be part of a mission-driven culture that values employee engagement, challenge, and reward.


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