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Technical Training and Support Specialist

2 months ago

Melbourne, Victoria, Australia Toro Full time
About the Role

Toro is seeking a highly skilled Technical Training and Support Specialist to join our team in this newly created role. As a key member of our organization, you will be responsible for delivering comprehensive technical training and support to our internal and external stakeholders.

Key Responsibilities
  • Training Delivery
    • Conduct in-person and virtual training sessions for internal and external stakeholders covering specific content related to Toro products, services, and processes.
    • Develop new and evaluate existing instructional content.
    • Leverage the latest technologies in the Learning and Development industry to create training materials.
  • Technical Support
    • Provide a high level of diagnostic skills and troubleshooting guidance and support for the repair of major systems such as Tier 4 diesel, EFI gasoline, hybrid/alternative power, all electric power, hydrostatic transmissions, hydraulic systems, and sprayers.
    • Undertake technical support through various mediums including in-person, over the phone, video link, and any other format within Toro's technical support scope.
    • Provide guidance on and at times performing varied mechanical work involved in repair, maintenance, and servicing of Toro equipment range.
  • Event Support
    • Attend regional customer events as a technical support specialist for Toro products.
Requirements
  • Cert III in Mobile Plant or equivalent field (required).
  • Cert IV in Training & Assessment and Cert III in Automotive Electrical or equivalent field are desired.
  • Experience with LMS platforms such as Absorb (desired).
  • Proven experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention.
  • Proven computer skills and proficient with Microsoft Office Suite (PowerPoint, Excel, Outlook).
  • Demonstrated ability in diagnosing faults in Toro equipment and/or a minimum of 5 years' experience in a related industry.
  • Technical troubleshooting mindset and problem-solving ability.
  • Ability to interpret electrical and hydraulic schematics.
  • Demonstrated experience in the maintenance and repair of various types of turf equipment, golf course equipment, and plant equipment.
  • Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers.
  • Hold a valid Australian Motor Vehicle License.
  • Hold a valid Australian passport or ability to obtain / Ability to obtain visa for United States of America.