Technical Training and Support Specialist

2 weeks ago

Melbourne, Victoria, Australia The Toro Company Full time
About the Role

Toro is seeking a highly skilled Technical Training and Support Specialist to join our team in this newly created role. As a key member of our organization, you will be responsible for delivering comprehensive technical training and support to our internal and external stakeholders.

Key Responsibilities
  • Develop and implement training programs that cover the full range of Toro equipment, ensuring that our service teams, sales teams, and dealer networks are well-equipped with the knowledge they need to succeed.
  • Provide technical support on Toro equipment, with a focus on a wide range of systems, from common turf equipment to more advanced topics such as Tier 4 engine controls, alternative power sources, autonomous systems, and software solutions.
  • Conduct in-person and virtual training sessions for internal/external stakeholders covering specific content related to Toro products, services, and processes.
  • Develop new and evaluate existing instructional content, leveraging the latest technologies in the Learning and Development industry.
  • Provide a high level of diagnostics skills and troubleshooting guidance and support for the repair of major systems such as Tier 4 diesel, EFI gasoline, hybrid/alternative power, all electric power, hydrostatic transmissions, hydraulic systems, and sprayers.
  • Undertake technical support through various mediums, including in-person, over the phone, video link, and any other format within Toro's technical support scope.
  • Provide guidance on and at times performing varied mechanical work involved in repair, maintenance, and servicing of Toro equipment range.
  • Attend regional customers' events as a technical support specialist for Toro products.
Requirements
  • Cert III in Mobile Plant or equivalent field (required).
  • Cert IV in Training & Assessment and Cert III in Automotive Electrical or equivalent field are desired.
  • Experience with LMS platforms such as Absorb (desired).
  • Proven experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention.
  • Proven computer skills and proficient with Microsoft Office Suite (PowerPoint, Excel, Outlook).
  • Demonstrated ability in diagnosing faults in Toro equipment and/or a minimum of 5 years' experience in a related industry.
  • Technical troubleshooting mindset and problem-solving ability.
  • Ability to interpret electrical and hydraulic schematics.
  • Demonstrated experience in the maintenance and repair of various types of turf equipment, golf course equipment, and plant equipment.
  • Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers.
  • Hold a valid Australian Motor Vehicle License.
  • Hold a valid Australian passport or ability to obtain/Ability to obtain visa for United States of America.

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