Customer Experience Lead

1 week ago

Brisbane, Queensland, Australia beBeeManagement Full time $90,000 - $120,000
About Us

We bring people together and connect locals to their local pubs, enabling great experiences and positive moments.

As a leading hospitality provider in Australia, we own and operate venues in over 350 communities across the country, empowering our teams to bring every pub's story to life meaningfully for the locals.

We are part of Endeavour Group, united behind a common purpose of 'Creating a more sociable future together.' We have a strong team with numerous stores and hotels nationally.

As a forward-thinking company, we strive to grow and transform our businesses to meet the changing needs of customers and put them first. We value flexibility, equal opportunity, and creating a safe environment for all.

Job Description

You will support the Venue Manager in successfully operating a multimillion dollar business by implementing venue operations on a day-to-day basis, leading the team to deliver exceptional guest experiences.

Key Responsibilities:

  • Previous experience in a similar hospitality management role is required, ideally working across food, bars, and gaming.
  • A strong planning and organisational skillset is needed to lead, develop, and manage a large multi-skilled team.
  • Operational experience is necessary to effectively assist the Venue Manager in achieving financial and business targets.
  • A highly developed understanding and ability to deliver on guest expectations and experiences in line with the venues' visions and goals is essential.
  • Must hold current industry RSA and RSG/RCG qualifications.

What We Offer

A variety of shifts, an excellent remuneration package, career progression, learning & development opportunities, Everyday Rewards plus card, access to our Employee Share Purchase Plan, and work with an industry-leading team.

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