Customer Experience Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000
Job Overview

The Customer Service Team Leader role is responsible for leading a team to deliver exceptional customer service and achieve key performance indicators.

  • Leverage leadership skills to drive team performance and meet service level targets.
  • Identify opportunities to improve processes and enhance information flow between stakeholders.
  • Foster strong relationships with key customer accounts through excellent communication and support.
  • Support the team by handling escalations and overseeing order processes.
  • Cultivate the customer service team's skills and knowledge to meet target goals.
  • Develop and track relevant Key Performance Indicators (KPIs).

A successful candidate will have experience in leading customer service teams, excellent communication skills, strong organizational abilities, and previous experience using CRM systems.

Company Culture

We value diversity and are seeking individuals who thrive in an environment of change. Our company offers a dynamic career journey with opportunities for experiential learning and growth.

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