Customer Experience Lead

19 hours ago


Brisbane, Queensland, Australia beBeeCustomerAdvocacy Full time $90,000 - $120,000

Job Overview:

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We are seeking a highly skilled professional to join our team as a Customer Advocacy Specialist.

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This is an exceptional opportunity for a motivated individual who is passionate about delivering outstanding customer experiences.

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  • ">
  • Key Responsibilities:">
  • Lead a culture of excellence and teamwork to drive business objectives.">
  • Develop and maintain strong relationships across the business to deliver solutions that meet customer needs.">
  • Manage escalated customer feedback, identifying opportunities for improvement and driving fact-based decisions.">
  • Analyse customer feedback to identify trends and systemic issues, informing business strategies.">
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Requirements:

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  • ">
  • 5+ years experience in the Financial Services Industry.">
  • Demonstrated ability to manage complex customer issues and deliver customer experience excellence.">
  • Relevant qualifications, such as a degree in Business or similar field, or equivalent experience.">
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About the Role:

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This role sits within our Customer Experience Team, driving transformation across the bank to optimise customer journeys.

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