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Strategic Service Director

2 months ago

Parkville, Victoria, Australia University of Melbourne Full time

About the Role

The University of Melbourne is seeking a highly skilled and experienced leader to join our Operational Performance Group as the Associate Director of Service and Digital Design. This role plays a pivotal part in enhancing the effectiveness and efficiency of University services, driving continuous improvement, and contributing to the University's strategic ambitions through multidisciplinary collaboration and team leadership.

Key Responsibilities

  • Lead the Service and Digital Design function to co-design better everyday experiences for students and staff, influencing and directing others to ensure successful delivery of initiatives.
  • Strategically lead and influence the uplift in maturity and impact of service and digital design practices across the University.
  • Direct the Service Design Manager and Digital Design Manager in an agile matrix environment, drawing on skills, knowledge, and expertise for successful execution.

Requirements

  • Postgraduate qualifications in a relevant discipline and/or equivalent mix of education and relevant work experience.
  • Extensive experience in leadership in the practice of Service and Digital Design (at least five years) in complex organisation/contexts.
  • Expert ability in applying service and digital design methodologies to solve complex business problems aligned to the University's strategic, operational, and stakeholder needs.

About the University of Melbourne

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Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.