Ambassador of Guest Experience

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $63,556 - $88,796

Are you passionate about delivering exceptional guest experiences?

This role is all about being the face of our company, warmly welcoming guests and providing outstanding service to ensure memorable stays.

  • Main Responsibilities:
  • Deliver warm and authentic service in every interaction with guests.
  • Represent our core values and champion our products and services.
  • Handle general enquiries or concerns and assist with guest luggage for arrivals and departures.
  • Build relationships with new guests and brand advocates to secure returning stays.
  • Liaise with departments to ensure guest comfort, security, and safety.
  • Maintain public areas to high standards.

Requirements:

  • Previous customer service experience.
  • Knowledge of the local area.
  • Impeccable grooming.
  • Passion for creating memorable first and last impressions.
  • Able to work under pressure and on a 7-day rotating roster.

Benefits:

  • Discounted hotel stays across Australia.
  • Career development opportunities.
  • Paid parental leave.
  • Access to an Employee Assistance Program.

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