IT Service Governance Manager

1 day ago


Australia beBeeGovernance Full time $120,000 - $160,000
Job Title: IT Service Governance Manager

This is a pivotal role in our organization, responsible for embedding strong IT service management governance.

The ideal candidate will have extensive experience in ITSM leadership, with a focus on governance and cross-supplier service integration.

Key responsibilities include leading the design and implementation of enterprise ITSM frameworks, establishing and governing service delivery and accountability across multiple suppliers, and developing and maintaining the ITSM governance model.

  • Lead the development and implementation of ITSM policies, KPIs, and performance frameworks.
  • Oversee service reporting frameworks to ensure accurate dashboards and insights into compliance, performance, and service maturity.
  • Chair governance forums and build collaborative relationships with service providers and business units.
Requirements:
  • Extensive experience in ITSM leadership, with expertise in governance and cross-supplier service integration.
  • Strong understanding of ITIL principles and their application across the service lifecycle.
  • Proven ability to lead governance forums and engage with senior stakeholders to enforce accountability.
  • Experience developing ITSM policies, KPIs, and performance frameworks.
  • Advanced analytical and reporting capability, with proven ability to translate service data into actionable insights.
Desirable Skills:
  • ITIL v4 Managing Professional or Strategic Leader certification.
  • Experience with ServiceNow or equivalent ITSM platforms.
  • Familiarity with Agile, DevOps, or hybrid delivery environments.


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