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1 day ago
This is a pivotal role in our organization, responsible for embedding strong IT service management governance.
The ideal candidate will have extensive experience in ITSM leadership, with a focus on governance and cross-supplier service integration.
Key responsibilities include leading the design and implementation of enterprise ITSM frameworks, establishing and governing service delivery and accountability across multiple suppliers, and developing and maintaining the ITSM governance model.
- Lead the development and implementation of ITSM policies, KPIs, and performance frameworks.
- Oversee service reporting frameworks to ensure accurate dashboards and insights into compliance, performance, and service maturity.
- Chair governance forums and build collaborative relationships with service providers and business units.
- Extensive experience in ITSM leadership, with expertise in governance and cross-supplier service integration.
- Strong understanding of ITIL principles and their application across the service lifecycle.
- Proven ability to lead governance forums and engage with senior stakeholders to enforce accountability.
- Experience developing ITSM policies, KPIs, and performance frameworks.
- Advanced analytical and reporting capability, with proven ability to translate service data into actionable insights.
- ITIL v4 Managing Professional or Strategic Leader certification.
- Experience with ServiceNow or equivalent ITSM platforms.
- Familiarity with Agile, DevOps, or hybrid delivery environments.
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Manager - Governance
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Australia Kingston Human Capital Full timeAre you an accounting professional with leadership qualities and a passion for efficient operations? We are currently seeking an experienced Corporate Services Manager to join our client's team in Government and contribute to the success of the Department through impeccable financial management and streamlined administrative processes.What's in it for you?...
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Manager Seniors Living Governance
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Senior Governance Manager
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Strategic Logistics Governance Manager
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General Manager Employment Government Solutions
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Australia Endeavour Foundation Full timeEndeavour Foundation is one of Australia's largest employers of people living with disability and is determined to provide opportunities for more people to have a job that is right for them. Our people live and breathe our purpose every day, with flexible working, great benefits, and work/life balance. We are dedicated to creating an inclusive culture where...
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EL1 Governance Manager Role
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Pas Regional Manager
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Data Governance Specialist
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