
Customer Engagement Specialist
3 days ago
We are seeking a Customer Engagement Specialist to provide exceptional client experience and support our clients through their aged care journey.
About the Role:- Provide top-notch customer service by delivering tasks within agreed response timeframes in a professional and friendly manner.
- Build trust and rapport with clients through empathetic and patient interactions, ensuring they feel valued and supported.
- Advocate for our services and identify opportunities to recommend them to clients, increasing engagement and satisfaction.
- Guide clients through their aged care journey, including familiarizing them with MyAgedCare, funded programs, service options, and eligibility criteria.
- Maintain high-level telephone etiquette and interpersonal skills to deliver respectful caller engagement.
- Meet operational requirements and key performance indicators, driving business success.
- Proven experience in customer-facing roles, particularly in contact centers or similar environments.
- Excellent communication skills, both written and verbal, with a strong ability to listen actively.
- High level of computer literacy in word processing, spreadsheets, and databases.
- Previous experience in the aged and/or community care industry, with a deep understanding of related challenges and opportunities.
- Previous experience in high-volume inbound/outbound client service environments, with a proven track record of success.
- Opportunity to make a meaningful impact on clients' lives
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Assist other teams as required to ensure operational needs are met
Keyword: CustomerEngagement
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