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Retail Team Lead

2 months ago

Shire Of Towong, Australia Dartmouth Crossing Full time

Job Summary:

We are seeking a highly motivated and experienced Team Lead to join our team at Dartmouth Crossing. As a Team Lead, you will play a key role in supporting the leadership team and sales associates in achieving exceptional customer service and sales results.

Key Responsibilities:

  • Assist in operational functions of the store, including sales, customer service, and inventory management.
  • Provide support and coverage to Store and Assistant Managers in their absence.
  • Model desired selling and customer service behaviors at all times to promote a positive in-store experience.
  • Lead a sales team to exceed goals and achieve sales targets.
  • Collaborate with others to achieve team objectives and contribute to a positive work environment.

Requirements:

  • 1+ years of related experience in a retail apparel environment, with luxury retail experience preferred.
  • Proven ability to successfully lead a sales team and demonstrate leadership skills.
  • Strong organization, problem-solving, and communication skills.
  • Ability to work varied weekly shifts, including weekends, closing, and holidays.

What You'll Achieve:

  • Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge.
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
  • Assist in resolving customer service matters and provide positive feedback to associates.