Merchant Service Expert

1 week ago

Melbourne, Victoria, Australia beBeeCustomerFocus Full time $62,633 - $84,438

About This Opportunity

We are seeking a highly skilled and customer-focused professional to join our team as a Merchant Service Expert. As a key member of our operations, you will play a critical role in delivering exceptional customer service and support to our valued clients.

Your Key Responsibilities

  • Provide prompt and effective assistance to customers experiencing technical issues with their merchant terminals.
  • Analyze and resolve complex customer complaints with a high level of professionalism and tailored solutions.
  • Demonstrate a strong commitment to providing an outstanding customer experience in a fast-paced call environment.
  • Collaborate closely with colleagues and other departments to ensure seamless and satisfactory outcomes for customers.
  • Gather and input data into our systems, generating reports and maintaining accurate records on a daily basis.
  • Identify opportunities to improve current processes and procedures through feedback and continuous improvement initiatives.
  • Participate actively in performance management, coaching sessions, and ongoing professional development.

The Ideal Candidate

  • A genuine passion for delivering exceptional customer service.
  • High levels of resilience and composure in challenging situations.
  • Strong administrative and technical abilities.
  • A commitment to upholding the highest standards of professionalism and integrity.

About Our Organization

We are dedicated to fostering a diverse and inclusive workplace where every individual feels valued and respected. We celebrate our differences and strive to create an environment where all employees can thrive and reach their full potential.

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