Customer Service Delivery Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeExcellence Full time $150,000 - $250,000
Job Title

Delivery Excellence Leader

Job Summary

This role focuses on delivering exceptional customer service and ensuring that all customers within the APAC region receive unparalleled support.

Key Responsibilities
  • End-to-end responsibility for mobilisation, delivery and benefits of onboarding projects for all customers within the APAC region.
  • Leadership and development of a team of Project Leads, Consultants, Regulatory SMEs and Integration Leads.
  • Cube's implementation projects from initial customer engagement, statements of work, project tracking and exceptional delivery.
  • Unrivalled customer service and retention by exceeding expectations and proactively managing any issues arising during the relationship.
  • Service utilisation ratio through continuous improvement once customers are in BAU.
  • Close collaboration with internal functions to ensure legal, financial and technical requirements are fully satisfied and approved for each customer engagement.
Requirements
  • Experience working at a large consultancy firm or an enterprise bank.
  • Delivering and leading regulatory-driven projects.
  • Sound understanding of regulations and regulatory frameworks applicable to the financial services industry/large enterprise banks.
  • Assessing and transforming operating models within banks.
  • Leading change or transformation that leverages cloud-based tech solutions.
Why This Role?

Cube is a globally renowned RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by innovative AI and proprietary data ontology, to simplify the complex world of compliance for our clients.

As a market leader within RegTech, we are constantly evolving and you will have a significant influence over how we develop moving forwards. You will also have the opportunity to work with like-minded colleagues from all over the world, gaining exposure to different cultures and business practices.

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