Community Experience Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $65,000 - $85,000
Job Description

As a Resident Services Ambassador, you will deliver exceptional customer experiences and execute on key customer moments that meet the LIV Brand Promise. You will work closely with team members to ensure seamless coordination of services and a unified customer experience.

This is a permanent part-time role working four days a week, including Saturdays.

The key responsibilities include:

  • Deliver key customer moments that meet the LIV Brand Promise.
  • Guide customers through the customer journey from initial inspection to move-in, building orientation, rental payment, and complaint support.
  • Manage resident move-in and out experiences, including pre-move communications, apartment checks, arrival, and orientation.
  • Support the leasing process in line with the strategic asset plan to maximize returns and mitigate downtime.
  • Implement the Resident Community Program for the asset and associated event calendar.
  • Lead site inspections and work with the wider asset team to implement required initiatives.

Key skills and qualifications:

  • 3+ years of experience in asset management or hospitality.
  • Demonstrated experience in high-volume customer-facing roles.
  • Proven stakeholder engagement abilities.
  • Ability to adapt to change and deal with ambiguity.
  • Proactive mindset with exceptional organizational skills.
  • Commitment to quality, professionalism, confidentiality, and attention to detail.

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